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Return Policy



We will make every effort to ensure that the right products reach you and in good condition.  If for any reason you experience a problem with your order please contact Pharmaco Diabetes Customer Services on 1800 114 610 or email and we will do everything we can to resolve the problem.

If any products are wrong or faulty we will meet our obligations in accordance with your rights as a customer under the  Australian Consumer Law.

We will replace wrong or faulty products (subject to availability) at no additional cost to you or refund the price paid by you (including shipping costs paid to us) which will be credited against your original method of payment subject to you returning the wrong or faulty products to us at your expense in original condition.  Please note that any evidence of misuse or product tampering may prevent us from accepting return of the products.

Regrettably, we cannot accept returns because you have changed your mind about your purchase.

For wrong or faulty products, please call Pharmaco Diabetes in the first instance on 1800 114 610.

We also can take no responsibility for returns lost in delivery.

We will notify you when a replacement product has been sent to you.

Contact details

If you have any queries regarding shopping with us, please contact Customer Support on 1800 114 610 or