FAQs

Some of the most commonly asked questions are listed below with answers. While we have been as comprehensive as possible we appreciate that there may be other questions and if this is the case please contact us by email support@pharmacodiabetes.com.au and we’ll respond as soon as possible.

Meters & Strips FAQ's

  • Where can I get a new meter?

    Please contact us toll free on 1 800 114 610 or order here.

  • Where do I get test strips?

    CareSens and CareSens N test strips are on the National Diabetes Services Scheme (you must be registered) and available through pharmacies. For more information regarding NDSS press here to visit their website.

     

  • What types of strips are available?

    CareSens test strips are used with the older models of the meters, CareSens and CareSens POP.

    The no coding strips, CareSens N test strips are used with the CareSens N, N POP and N Voice meters only.

  • What features do the CareSens products have?

    Detailed product specifications for each meter can be seen under the product section of this website – a summary is provided below:

    • CareSens N is a simple and smart option which calculates and displays the averages of total test results, as well as pre and post meal test results. It is ideal for those frequent testers who require alarms to remind them to test at meal times. The CareSens N meter has a memory of 1,000 test values with time and date and 1, 7, 14, 30 and 90-day test averaging functions.
    • CareSens N POP features an LCD back lit screen that will enable use in low light situations. This means the screen is automatically lit when the meter is in use rather than the user having to press a button to turn the light on. The CareSens N POP also has a strip expiration indicator and hypoglycaemia indicator, as well as memory with the ability to hold up to 1,000 test values with time and date and 1, 7, 14, 30 and 90-day test averaging functions. 
    • CareSens N Voice has a talking function which clearly reads out the result. It also has a large screen and numbers making it an excellent choice for those with impaired vision, and comes with a test strip ejector for the easy removal of a used test strip. It has multiple alarms, a memory of 1,000 test values with time and date and 1, 7, 14, 30 and 90-day test averaging functions.
  • Is software available for these meters available?

    SmartLog is our software for diabetes management that works with CareSens, CareSens N, N POP and N Voice meters. You can download SmartLog free of charge from here.
    A USB cable to link your computer and meter is also provided free of charge. Please order here.

  • How do I use SmartLog ?

    Directions on using SmartLog can be found here.

  • Where can I get replacement batteries for my meter?

    Batteries are provided with all meters and a free replacement battery service is available as required for all CareSens meters.

    Please contact customer services - toll  free on 1 800 114 610 or order here.

  • Where can I get additional logbooks?

    The CareSens meters come with a logbook to record blood glucose readings. If you require extra logbooks, you can order them by calling our toll free number 1 800 114 610 or order here.

  • Where can I buy more lancets?

    A lancing device and 50 lancets are included with every new CareSens meter. Additional lancets can be purchased from your pharmacy.

    For more information regarding Gentlet lancets click here.

  • Caring for your System

    Use a soft cloth or tissue to wipe the meter exterior. If necessary, the soft cloth or tissue might be dipped in a small amount of alcohol.
    Do not use organic solvents such as benzene, or acetone, or household and industrial cleaners that may cause irreparable damage to the meter.

    Caution:

    • Do not expose the meter to direct sunlight or heat for an extended period of time.
    • Do not let dirt, dust, blood, or water enter into the meter’s test strip port.
    • Do not drop the meter or submit it to strong shocks.
    • Do not try to fix or alter the meter in any way.
    • Keep the meter away from strong electromagnetic fields such as cell phones and microwave ovens.
    • CareSens N, N POP and N Voice meters should be used only with CareSens N strips.
    • CareSens and CareSens POP meters should be used only with CareSens test strips.
    • Keep the meter in a cool and well ventilated place.
    • Store all the meter components in the portable case to prevent loss and meter damage.

Pharmaco (Australia) Ltd

  • Who is Pharmaco?

    Pharmaco (Australia) was established in 2005, a subsidary of Pharmaco (NZ) Ltd which has been in operation since 1967. Pharmaco's aim is to provide high quality, innovative, evidence-based medicines, nutritional products, diagnostic, scientific and medical devices, selected from health care companies around the globe.

    Built on the principles of integrity, honesty, professionalism, good business practices and strong family values, our innovative health care products are designed to improve health and wellbeing. Pharmaco continuously invests in our facilities, distribution, systems and staff to ensure we offer a world-class service to medical professionals and their patients.

Other Languages

  • Are Quick Guides available in other languages?

    Quick Guides for the CareSens range of meters are available in these languages:

    • Te Reo
    • Samoan
    • Tongan
    • Chinese (Modern)
    • Chinese (Traditional)
    • Vietnamese
    • Cambodian
    • Hindi
    • Punjabi
    • Arabic
    • Korean
    • Cook Island Maori
    • Tokelauan
    • Nuiean

Manufacture and Supply

  • Which company manufactures the CareSens meters?

    The CareSens range of blood glucose meters are produced by i-SENS, a South Korean biosensor and electrochemistry technology company that develops, produces and distributes products around the world. 

    Since its beginnings, i-SENS has successfully developed blood glucose monitoring systems, including meters, strips and lancing devices, and has launched these products internationally, including Australia, America, Japan and Europe, while operating a world class production line. i-SENS has supplied several hundred million strips into the US Medicare market and the products are known for their high quality and accuracy. 

  • What product testing, certification and registration do CareSens products have?

    The CareSens meters are US FDA and Council of Europe registered, and are compliant with the requisite ISO standards.

Meter Operation

  • Units of Use in Diabetes?

    Units of Use in Diabetes?

    The unit of use with CareSens and other brands of blood glucose meters in Australia is mmol/L. This is the concentration of glucose in venous blood plasma that is calculated from the measurement of glucose in capillary blood from the sample taken, usually from your fingers. This is a measurement of plasma glucose in mmol/L at a specific moment in time.

    When you visit your doctor, it is likely that you will have your HbA1c measured by your local medical laboratory. This measures the average of your venous blood glucose concentration over the previous 90 days. This is now recorded as mmol/mol; previously it was measured as %. So HbA1c measures the average of all the varying plasma glucose levels over the previous 90 days and averages out all the lower and higher plasma glucose levels.

    The measurement of HbA1c is a different measurement from a blood glucose measurement performed at the same time with your meter. They are measuring different things.

     

  • Can CareSens meters be used during pregnancy?

    Yes, CareSens meters can indeed be used during pregnancy. However, due to possible changes in the red blood cell count during pregnancy, it is not unusual for pregnant women with diabetes to have to closely monitor their blood glucose readings and their red blood cell count (hematocrit levels). An abnormally high or low red blood cell count may produce inaccurate results. In such circumstances medical advice should be sought.

  • What risk of contamination to the strips is there?

    Like any medical device proper practice and care needs to be taken when handling the CareSens test strips. Washing and drying your hands before testing is recommended to avoid contamination on the electrode end of the strips.

    Should your strip become contaminated, wet, or damaged, your CareSens meter will show an ‘Er1’ message on the screen, which means the meter is identifying the strip as used. 

    It is also important to replace the lid of the vial after removing your test strips. If the vial is left open, the strips may become susceptible to humidity and blood glucose readings will be affected. 

    Additionally, if there is poor contact between the electronic sensors on the strip and the meter contacts, the error message will show.

  • Understanding Errors and Other Messages:

    Should an error message appear on your meter, please see your owner's booklet. If you require further assistance, please call customer support on 1800 114 610.

  • Points to note when testing

    Important points to note when testing (please do read the user manual and follow guidelines):

    Personal hygiene: your hands and the testing site need to be washed and clean. Ensure you rinse your hands of soap residue. Dry your hands thoroughly; wet skin will ‘dilute’ the blood droplet.

    Meter cleanliness: follow the directions for making sure the meter is cleaned and maintained properly.

    Alternative site testing: please consult your health care professional before using alternative site testing.

    Control solution: use the control solution to confirm that your CareSens meter is measuring accurately. The Control solution ranges are on the test strip vial label. If the meter tests of the two control solutions are within the stated ranges then the meter is working accurately.

    Some pharmacies can perform this check for you. Please check with your local pharmacy if they offer this service, or contact us and we will send you some control solution free of charge.

    Temperature: please ensure that you are testing within the defined temperature range.

    Wrong test strips: please ensure that you are using the correct strip with your meter. CareSens N, N POP and N Voice use CareSens N test strips. CareSens and CareSens POP meters use CareSens test strips. Do not use another brand of test strips with CareSens meters. 

  • Improper testing procedure- possible errors include:

    Possible errors include:

    Not enough blood on the test strip: apply the end of the test strip into the blood droplet and allow the blood to enter the test strip and fill the little window on the top of the test strip. Remember to do this immediately after you have lanced your finger and a blood droplet appears; leaving the blood droplet on the finger even for several seconds can result in changes of glucose concentration in the blood droplet.

    Sufficient blood sample for testing: please ensure that your hands and fingers are warm as if they are cold it is more difficult to extract a blood droplet.

    Humidity and altitude: extreme humidity (>90%) or altitude (>3,000 metres) can affect testing accuracy.

    Blood quality: sometimes the quality of the blood can affect your blood glucose meter accuracy. For example, certain medical conditions, treatments, medications and other substances can cause errors. Please see your doctor.

InsuJet

  • Why is the InsuJet this size (length 140 mm – 160 mm) and weight (140 g)?

    The device has an internal spring and mechanism that allows the insulin to be delivered without a needle.

  • Why do I need to push the device firmly against my skin?

    The device requires a certain amount of counter-pressure before it will deliver insulin; this is to ensure optimal insulin delivery.

  • Why is there a noise when the InsuJet administers the insulin?

    The noise is the sound of the spring releasing.

  • Can I draw up more than one insulin dose at the same time?

    No, you need to draw up your insulin dose each time. This is because all of the insulin in the nozzle is administered.

  • What injection sites should I use?

    You can use the same sites that you would normally use for a needle. Choose an area with some fatty tissue, avoid areas with a low fat content or high muscle content. Refer to the instruction manual for more information.

  • What types of insulin can I use with InsuJet?

    InsuJet is suitable for use with all brands and types of insulin.

  • What insulin dose can I administer with InsuJet?

    InsuJet has a dose range of 4–40 international units of U100 insulin. Doses greater than this will require more than one administration. You cannot administer ½ units with InsuJet.

  • I use two types of insulin, do I need two InsuJet devices?

    It is recommended you have an InsuJet device for each insulin type. If you would like to purchase more than one device, please contact us so we can supply you with two different coloured devices.

  • Are there any warnings about the operation of InsuJet?

    It is important that you read the instruction manual and watch the videos to ensure you use InsuJet correctly. You must never ‘dry fire’ InsuJet. There must always be insulin in the nozzle and air must be removed before use. Dry firing will damage the device, and void the warranty.

  • Does the InsuJet device come with a warranty?

    Yes, it has a one year warranty.

  • Does InsuJet hurt? Will it cause bruising?

    We do not claim it is pain free; as insulin administration with InsuJet is still penetrating the skin, there can be discomfort. If you bruise with needle injection you may bruise with InsuJet. If you take a large dose of insulin, splitting the dose may assist with this.

  • Can I use InsuJet with my 10 ml insulin vial?

    Please contact us to discuss on 1800 114 610.

  • Can you breakdown the costs for me?

      Price Price each Per year* Per week*
    InsuJet starter pack 275.00   137.50 2.64
    Nozzle (box 15) 67.50 4.50 117.32 2.26
    Adaptor (box 15) 67.50 4.50 162.00 3.12
    Total     416.82 8.02

    Price - Australian dollars

    *Based on:         

    -       One InsuJet device   

    -       Nozzle changed every 14 days            

    -       3 cartridge adaptors per month

    (one 3ml cartridge contains 300 units: 3 cartridges = 900 units/month). The number of cartridge adaptors required will depend on your dose and how many cartridges you use.

  • Is InsuJet NDSS subsidised?

    No, currently it is not. We have made an application, however we don’t know if or when this will be successful.