Some of the most commonly asked questions are listed below with answers. While we have been as comprehensive as possible we appreciate that there may be other questions and if this is the case please contact us by email firstname.lastname@example.org and we’ll respond as soon as possible.
Please contact us toll free on 1 800 114 610 or order here.
CareSens and CareSens N test strips are on the National Diabetes Services Scheme (you must be registered) and available through pharmacies. For more information regarding NDSS press here to visit their website.
CareSens test strips are used with the older models of the meters, CareSens and CareSens POP.
The no coding strips, CareSens N test strips are used with the CareSens N, N POP and N Voice meters only.
Detailed product specifications for each meter can be seen under the product section of this website – a summary is provided below:
Directions on using SmartLog can be found here.
Batteries are provided with all meters and a free replacement battery service is available as required for all CareSens meters.
Please contact customer services - toll free on 1 800 114 610 or order here.
The CareSens meters come with a logbook to record blood glucose readings. If you require extra logbooks, you can order them by calling our toll free number 1 800 114 610 or order here.
A lancing device and 50 lancets are included with every new CareSens meter. Additional lancets can be purchased from your pharmacy.
For more information regarding Gentlet lancets click here.
Use a soft cloth or tissue to wipe the meter exterior. If necessary, the soft cloth or tissue might be dipped in a small amount of alcohol.
Do not use organic solvents such as benzene, or acetone, or household and industrial cleaners that may cause irreparable damage to the meter.
Pharmaco (Australia) was established in 2005, a subsidary of Pharmaco (NZ) Ltd which has been in operation since 1967. Pharmaco's aim is to provide high quality, innovative, evidence-based medicines, nutritional products, diagnostic, scientific and medical devices, selected from health care companies around the globe.
Built on the principles of integrity, honesty, professionalism, good business practices and strong family values, our innovative health care products are designed to improve health and wellbeing. Pharmaco continuously invests in our facilities, distribution, systems and staff to ensure we offer a world-class service to medical professionals and their patients.
Quick Guides for the CareSens range of meters are available in these languages:
The CareSens range of blood glucose meters are produced by i-SENS, a South Korean biosensor and electrochemistry technology company that develops, produces and distributes products around the world.
Since its beginnings, i-SENS has successfully developed blood glucose monitoring systems, including meters, strips and lancing devices, and has launched these products internationally, including Australia, America, Japan and Europe, while operating a world class production line. i-SENS has supplied several hundred million strips into the US Medicare market and the products are known for their high quality and accuracy.
The CareSens meters are US FDA and Council of Europe registered, and are compliant with the requisite ISO standards.
The unit of use with CareSens and other brands of blood glucose meters in Australia is mmol/L. This is the concentration of glucose in venous blood plasma that is calculated from the measurement of glucose in capillary blood from the sample taken, usually from your fingers. This is a measurement of plasma glucose in mmol/L at a specific moment in time.
When you visit your doctor, it is likely that you will have your HbA1c measured by your local medical laboratory. This measures the average of your venous blood glucose concentration over the previous 90 days. This is now recorded as mmol/mol; previously it was measured as %. So HbA1c measures the average of all the varying plasma glucose levels over the previous 90 days and averages out all the lower and higher plasma glucose levels.
The measurement of HbA1c is a different measurement from a blood glucose measurement performed at the same time with your meter. They are measuring different things.
Yes, CareSens meters can indeed be used during pregnancy. However, due to possible changes in the red blood cell count during pregnancy, it is not unusual for pregnant women with diabetes to have to closely monitor their blood glucose readings and their red blood cell count (hematocrit levels). An abnormally high or low red blood cell count may produce inaccurate results. In such circumstances medical advice should be sought.
Like any medical device proper practice and care needs to be taken when handling the CareSens test strips. Washing and drying your hands before testing is recommended to avoid contamination on the electrode end of the strips.
Should your strip become contaminated, wet, or damaged, your CareSens meter will show an ‘Er1’ message on the screen, which means the meter is identifying the strip as used.
It is also important to replace the lid of the vial after removing your test strips. If the vial is left open, the strips may become susceptible to humidity and blood glucose readings will be affected.
Additionally, if there is poor contact between the electronic sensors on the strip and the meter contacts, the error message will show.
Should an error message appear on your meter, please see your owner's booklet. If you require further assistance, please call customer support on 1800 114 610.
Important points to note when testing (please do read the user manual and follow guidelines):
Personal hygiene: your hands and the testing site need to be washed and clean. Ensure you rinse your hands of soap residue. Dry your hands thoroughly; wet skin will ‘dilute’ the blood droplet.
Meter cleanliness: follow the directions for making sure the meter is cleaned and maintained properly.
Alternative site testing: please consult your health care professional before using alternative site testing.
Control solution: use the control solution to confirm that your CareSens meter is measuring accurately. The Control solution ranges are on the test strip vial label. If the meter tests of the two control solutions are within the stated ranges then the meter is working accurately.
Temperature: please ensure that you are testing within the defined temperature range.
Wrong test strips: please ensure that you are using the correct strip with your meter. CareSens N, N POP and N Voice use CareSens N test strips. CareSens and CareSens POP meters use CareSens test strips. Do not use another brand of test strips with CareSens meters.
Possible errors include:
Not enough blood on the test strip: apply the end of the test strip into the blood droplet and allow the blood to enter the test strip and fill the little window on the top of the test strip. Remember to do this immediately after you have lanced your finger and a blood droplet appears; leaving the blood droplet on the finger even for several seconds can result in changes of glucose concentration in the blood droplet.
Sufficient blood sample for testing: please ensure that your hands and fingers are warm as if they are cold it is more difficult to extract a blood droplet.
Humidity and altitude: extreme humidity (>90%) or altitude (>3,000 metres) can affect testing accuracy.
Blood quality: sometimes the quality of the blood can affect your blood glucose meter accuracy. For example, certain medical conditions, treatments, medications and other substances can cause errors. Please see your doctor.
The device has an internal spring and mechanism that allows the insulin to be delivered without a needle.
The device requires a certain amount of counter-pressure before it will deliver insulin; this is to ensure optimal insulin delivery.
The noise is the sound of the spring releasing.
No, you need to draw up your insulin dose each time. This is because all of the insulin in the nozzle is administered.
You can use the same sites that you would normally use for a needle. Choose an area with some fatty tissue, avoid areas with a low fat content or high muscle content. Refer to the instruction manual for more information.
InsuJet is suitable for use with all brands and types of insulin.
InsuJet has a dose range of 4–40 international units of U100 insulin. Doses greater than this will require more than one administration. You cannot administer ½ units with InsuJet.
It is recommended you have an InsuJet device for each insulin type. If you would like to purchase more than one device, please contact us so we can supply you with two different coloured devices.
It is important that you read the instruction manual and watch the videos to ensure you use InsuJet correctly. You must never ‘dry fire’ InsuJet. There must always be insulin in the nozzle and air must be removed before use. Dry firing will damage the device, and void the warranty.
Yes, it has a one year warranty.
We do not claim it is pain free; as insulin administration with InsuJet is still penetrating the skin, there can be discomfort. If you bruise with needle injection you may bruise with InsuJet. If you take a large dose of insulin, splitting the dose may assist with this.
Please contact us to discuss on 1800 114 610.
|Price||Price each||Per year*||Per week*|
|InsuJet starter pack||275.00||137.50||2.64|
|Nozzle (box 15)||67.50||4.50||117.32||2.26|
|Adaptor (box 15)||67.50||4.50||162.00||3.12|
Price - Australian dollars
- One InsuJet device
- Nozzle changed every 14 days
- 3 cartridge adaptors per month
(one 3ml cartridge contains 300 units: 3 cartridges = 900 units/month). The number of cartridge adaptors required will depend on your dose and how many cartridges you use.
No, currently it is not. We have made an application, however we don’t know if or when this will be successful.